Rs20 Privacy Policy

1. Information We Collect

When you register or use the rs20 platform, we collect certain categories of information to ensure smooth and secure service operation.

Account Information

• Your full name, email address, and phone number as registered.
• Passwords are stored in encrypted form — we do not store passwords in plain text.
• Date of birth for age verification purposes (18 years and above).
• Information you update in your account profile from time to time.

Device & Browser Information

• Device type, operating system, and browser version in use.
• IP address and general location data (state or region, not precise location).
• Session data including login times, pages visited, and duration of use.

Payment Information

All rs20 transactions use Malaysian Ringgit (RM). We record transaction details such as amount, date, and payment method— including online banking via FPX and local e-wallets. Full bank card numbers or sensitive payment details are not stored by rs20 and are processed through third-party payment providers that comply with established security standards.

2. How We Use Your Information

Rs20 uses the information collected solely for the following purposes:

• Processing account registration, login, and user identity verification.
• Secure processing of deposit and withdrawal transactions.
• Providing customer support and responding to inquiries submitted.
• Sending account-related notifications, game results, and important security updates.
• Detecting and preventing fraudulent activity, unauthorised access, and security breaches.
• Enhancing user experience based on aggregated, anonymous usage patterns.
• Complying with applicable laws and regulations in Malaysia.

Rs20 will not sell, rent, or trade your personal information to third parties for marketing purposes without your consent.

5. Sharing Information with Third Parties

Rs20 does not sell or share users’ personal information for third-party marketing purposes. Information sharing only occurs under the limited circumstances outlined below:

• Payment service providers: Required transaction details are sent to verified payment processors to complete deposits and withdrawals.
• Legal compliance: rs20 may be required to disclose certain information to the relevant authorities where there is a valid court order or lawful legal requirement.
• Fraud prevention: Information may be shared with specialist agencies or services to detect and prevent fraudulent activity that poses a risk to other users.

All third parties involved in processing rs20 user data are bound by strict confidentiality agreements and are required to meet the data security standards we set.

6. User Rights, Policy Updates & Contact Us

Your Rights as a User

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can update or correct inaccurate information through your account settings or by contacting customer support.
• Deletion: You may request the deletion of your account and personal data, subject to mandatory retention requirements under applicable law.
• Objection: You have the right to object to the processing of your data for purposes unrelated to providing core services.

Changes to This Policy

Rs20 reserves the right to update this privacy policy from time to time. Any significant changes will be communicated to users via the platform. The latest effective date is shown at the top of this page. Continued use after updates are published indicates acceptance of the revised policy.

Contact Us

For any questions, requests, or complaints about your data privacy at rs20, please contact our support team via email: [email protected]

You can also refer to the FAQ for answers to the most frequently asked questions about your account and data security.